Delete Your Account

Bool, by 8Burgs LLC

You can remove your data from Bool at any time, and you can choose how much of it goes. There are two options:

  • Full deletion — your account and everything attached to it. Permanent, and it cannot be undone.
  • Partial deletion — specific data removed while your account stays open, so you can carry on using Bool.

Full deletion: from the app

This is the fastest route and takes effect immediately.

  • Open Bool and go to the Profile tab.
  • Open Settings.
  • Scroll to the bottom and tap Delete Account.
  • Confirm when asked. Your account and its data are removed straight away.

Full deletion: by email

If you cannot reach the app — you have changed phone number, lost the device, or uninstalled it — email us and we will delete the account for you.

  • Email bool@8burgs.com with the subject Delete my account.
  • Include the phone number the account uses, so we can identify it. We may contact you to confirm the request came from the account holder, because deleting the wrong account is not something we can reverse.
  • We respond within 30 days, and usually much sooner.

Partial deletion: keep your account

Much of this you can do yourself, immediately, without asking us:

  • Change or remove any of your profile photographs, your answers, or your details — Profile, then edit.
  • Delete a message you have sent — hold the message, then Delete. It stops being shown to everyone in that chat.
  • Leave a group — open the group, then Leave.
  • Dissolve a group you lead, which ends it for every member.

For anything broader, email bool@8burgs.com with the subject Partial deletion, telling us the phone number your account uses and what you would like removed. We can delete:

  • All of your photographs at once — your profile pictures, and the photos you have sent in chats and discussions.
  • All of the messages you have sent, across every chat and discussion, without closing your account.
  • Your voice messages.
  • Your answers to profile and group prompts.
  • Your data in one particular group, leaving the rest of your account as it is.

Your account, your sign-in and your group memberships stay as they are. As with a full deletion, we may contact you to confirm the request came from the account holder, and we respond within 30 days.

What a full deletion removes

  • Your profile — your name, age, gender, city, college, your answers, and your profile photographs.
  • Your memberships, including the record of groups you have left or been removed from.
  • The messages you have sent, in group chats and in your own group's private discussions.
  • Any group you created, together with that group's photographs, its chats and its pending suggestions — a group cannot continue without its leader.
  • Your sign-in, so your phone number is no longer associated with an account.

What is kept, and for how long

Almost everything goes immediately. These are the exceptions, and they apply to a partial deletion as well as a full one. They are the same ones set out in our Privacy Policy.

  • Messages that have been reported to us. If someone reported one of your messages, a copy of that message was taken when the report was made, so that deleting it could not destroy the evidence before anyone reviewed it. These are kept for up to 24 months after the report is resolved, and are readable only by us.
  • Encrypted backups. Residual copies may remain in routine backups for a limited period consistent with our backup schedule. They are not restored except where necessary for security, disaster recovery, or legal compliance.
  • Records we are required to keep. Where the law requires us to retain something, or where it is needed to establish, exercise or defend a legal claim, we keep it for as long as that applies.

What happens to your groups

If you lead a group, deleting your account dissolves it — the group, its photographs and its chats go with you. If you would rather the group continued, transfer leadership to another member before you delete your account.

Groups you are only a member of carry on without you. Your messages in their chats are removed along with the rest of your data.

Questions

Email bool@8burgs.com.